Privacy Policy

This Privacy Policy explains how Chachan Stones™ (operated by Ambica Texofab, “we”, “us”, “our”) collects, uses, stores, and discloses your personal information when you access www.chachanstones.com (the “Site”) or interact with us through other channels (together, the “Services”).

By using the Site or providing personal information, you consent to the practices described in this Privacy Policy.

1. Scope and Applicability

  • This Privacy Policy applies to all users of the Site, including visitors, registered customers, and purchasers of products.

  • It is governed by Indian law, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).

2. Changes to This Policy

We may update this Privacy Policy from time to time for legal, operational, or regulatory reasons. Updates will be posted on this page with a new “Effective Date.” Continued use of the Site after changes constitutes acceptance.

3. Information We Collect

We may collect the following types of personal information:

A. Information You Provide Directly

  • Contact details – name, phone number, email address, billing/shipping address.

  • Order & payment details – order history, payment confirmations (processed securely by payment gateways).

  • Account information – username, password (if you create an account).

  • Customer support messages – when you contact us via email, WhatsApp, or forms.

B. Information We Collect Automatically

  • Usage data – IP address, browser type, device info, pages visited, and time spent on the Site.

  • Cookies & tracking data – we use cookies to improve the Site, track analytics, and enhance your shopping experience. (See Section 7.)

C. Information from Third Parties

  • Payment processors (for secure payments).

  • Courier/fulfillment partners (for delivery updates).

  • Shopify platform services (for site hosting and analytics).

4. How We Use Your Information

We may use your information for:

  • Order processing & delivery – to fulfill your purchases, process payments, and arrange shipping.

  • Account management – to manage login, purchase history, and preferences.

  • Communication – to send transactional messages, order updates, and customer support responses.

  • Marketing (with your consent) – to send updates about products, offers, and promotions (opt-out available anytime).

  • Legal obligations & fraud prevention – to comply with Indian regulations, detect fraud, and ensure security.

5. Disclosure of Your Information

We may share your information with:

  • Service providers (Shopify, courier partners, payment gateways, IT providers).

  • Marketing partners (only if you opt-in to receive promotional communication).

  • Government authorities if legally required to comply with laws, regulations, or court orders.

  • Corporate transactions – if our business undergoes a merger, acquisition, or restructuring.

We never sell your personal information.

6. Sensitive Personal Data

  • We do not collect financial details directly (card/bank info is handled securely by third-party gateways).

  • We comply with SPDI Rules for storage, transfer, and protection of any sensitive data (if ever collected).

7. Cookies & Tracking

  • We use cookies to remember preferences, analyze site traffic, and improve the shopping experience.

  • You can control cookies through browser settings. Disabling cookies may limit some features of the Site.

8. Third-Party Links

The Site may include links to third-party websites (e.g., couriers, Instagram, Shopify policies). We are not responsible for the privacy practices or content of those websites. Please review their policies separately.

9. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors. If you believe a child has provided personal data, contact us for deletion.

10. Security of Your Information

  • We follow reasonable security practices under Indian IT law to protect your information.

  • However, no system is fully secure; transmission of information is at your own risk.

11. Data Retention

  • We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.

12. Your Rights

Under Indian law, you may request:

  • Access to the personal information we hold about you.

  • Correction of inaccurate details.

  • Withdrawal of consent for marketing communications.

  • Deletion of your information, unless retention is required by law.

Requests can be made via email (see Section 14).

13. International Data Transfers

  • Our Site runs on Shopify, which may store or process data outside India.

  • By using the Site, you consent to cross-border data transfer, subject to reasonable safeguards.

14. Contact Details

For privacy questions or requests:

Legal Entity: Ambica Texofab
Brand Name: Chachan Stones™
Email: chachanstones@gmail.com
WhatsApp / Phone: +91‑92555 88877
Address: Plot No. 2‑3, Shiv Shambhu Ind. Co‑op Soc, Near 64 Joganiya Mata Ji Mandir, Surat – 394002, Gujarat
GSTIN: 24ABXPK5004G1ZO