Terms & Conditions
This Terms & Conditions document (“Terms”) governs the access to and use of www.chachanstones.com (“Website”), which is owned and operated by Ambica Texofab under the brand name Chachan Stones (hereinafter “Chachan Stones”, “we”, “us”, or “our”).
References to “you”, “your”, or “user” shall mean any individual who browses, accesses, or purchases products through the Website.
These Terms constitute an electronic record under the provisions of the Information Technology Act, 2000 and the rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.
By using this Website or purchasing from it, you signify that you have read, understood, and agreed to these Terms & Conditions, which form a legally binding agreement under Indian law.
PART A – TERMS OF USE
1. Eligibility
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Only individuals who can form legally binding contracts under the Indian Contract Act, 1872 may use this Website.
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Persons under the age of 18 may only use the Website under the supervision of a parent or guardian who agrees to these Terms.
2. Account Registration and Security
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Users may browse the Website without registration; however, certain features may require an account.
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You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
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You must immediately notify Chachan Stones of any unauthorized use or security breach.
3. Communication Consent
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By using the Website, you consent to receive communications (SMS, email, WhatsApp) related to your orders and promotional offers, even if your number is registered under the DND/NCPR list under Telecom Commercial Communication Customer Preference Regulations, 2018.
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You may opt out of promotional communications at any time by following the unsubscribe instructions in the message.
4. Acceptable Use
You agree NOT to use the Website for:
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Any unlawful or fraudulent purpose.
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Uploading or transmitting viruses, worms, or malicious code.
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Spamming, phishing, scraping, or unauthorized automated data collection.
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Infringing upon intellectual property rights of Chachan Stones or others.
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Harassing, threatening, or defaming any person.
Violation of this clause may result in immediate termination of your access and potential legal action.
5. Intellectual Property and License
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All text, images, designs, product descriptions, graphics, and logos on this Website are the exclusive intellectual property of Ambica Texofab (Chachan Stones) and protected under applicable Indian copyright, trademark, and IP laws.
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You are granted a limited, non-transferable, revocable license to access and use the Website for personal purposes only.
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Any copying, distribution, or modification without prior written consent is strictly prohibited.
PART B – TERMS OF SALE
6. Order Placement & Contract Formation
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Placing an order on the Website constitutes an offer to purchase products.
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Order acknowledgment emails do not constitute acceptance of your offer.
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A binding contract of sale is formed only when your order is processed and dispatched, and a shipment confirmation is sent.
7. Pricing, Taxes & Payment Terms
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All prices are displayed in Indian Rupees (INR) and are inclusive of GST unless otherwise stated.
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Prices and product availability may change without notice.
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We reserve the right to correct any pricing errors and cancel/refund affected orders.
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Payments must be made in full at the time of placing the order. Cash on Delivery (COD) is not available.
8. Shipping & Delivery
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Chachan Stones ships only within India.
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Orders are processed within 1–2 working days and delivered in approximately 4–7 working days.
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Delivery times are indicative and may vary due to courier delays, strikes, weather conditions, or regulatory issues.
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Customers must provide accurate shipping details; Chachan Stones is not responsible for failed deliveries due to incorrect addresses.
9. Returns, Cancellations & Refunds
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Crystals are natural, energy-based products, and therefore we do not accept returns for reasons such as change of mind, personal preference, or “energy not felt.”
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Returns or exchanges are accepted only if:
• The product is damaged in transit, or
• The wrong product was delivered. -
Customers must notify us by email at chachanstones@gmail.com within 5 calendar days of delivery, along with clear photographic and mandatory unboxing video proof.
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The product must be unused, uncharged, and returned in its original packaging.
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If the return is due to customer reasons (other than our error), the return courier/shipping charges must be borne entirely by the customer.
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If the return is due to our error (wrong or damaged item), Chachan Stones™ will bear the return shipping cost.
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Unauthorized returns (sent without prior approval) will not be accepted.
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Approved refunds will be processed to the original payment method within 5–7 working days after inspection of the returned product.
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Order cancellations:
• If the order has not yet been shipped, customers may email us to cancel, and a 100% refund will be issued.
• If the order has already been shipped, cancellation is not possible. Customers may refuse delivery, and once the product is returned to us, the refund will be issued after deducting both-way shipping charges.
10. Product Descriptions & Variations
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While we make every effort to ensure accuracy, descriptions and specifications are for general guidance only.
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Crystals are natural – size, shape, and color variations are expected and not defects.
PART C – LEGAL PROTECTION & LIABILITY
11. Healing & Spiritual Disclaimer
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Crystals and metaphysical products sold by Chachan Stones are intended for spiritual and emotional support.
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They are NOT substitutes for medical diagnosis, treatment, or advice.
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Customers should consult qualified medical professionals for health concerns.
12. Limitation of Liability
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To the fullest extent permitted by law:
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Chachan Stones’ liability is limited to the amount paid for the product.
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We are not liable for indirect, incidental, or consequential losses, including but not limited to lost profits, goodwill, or data.
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13. Indemnification
You agree to indemnify and hold harmless Chachan Stones, Ambica Texofab, and its directors, employees, and agents from all third-party claims, losses, damages, or liabilities arising out of:
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Your misuse of the Website or products.
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Your violation of these Terms.
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Your infringement of third-party rights.
14. Third-Party Services and Links
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The Website may use third-party services (Shopify, payment gateways, couriers). Chachan Stones is not responsible for failures or errors caused by these services.
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Any external links provided are for convenience and do not imply endorsement.
15. Warranty Disclaimer
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Products and services are provided “as is” and “as available”.
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No warranties, express or implied, are made regarding uninterrupted access, accuracy of information, or suitability of products.
PART D – MISCELLANEOUS
16. Force Majeure
Chachan Stones shall not be liable for any delay or failure to perform obligations caused by events beyond reasonable control, including natural disasters, government restrictions, strikes, courier disruptions, or pandemics.
17. Amendments
We reserve the right to modify or update these Terms at any time. Changes will take effect upon posting on the Website. Continued use of the Website implies acceptance of the updated Terms.
18. Waiver
No waiver of any breach of these Terms shall constitute a waiver of any subsequent breach.
19. Severability
If any provision is found to be invalid under applicable law, the remaining provisions shall remain in full force and effect.
20. Assignment
Chachan Stones may assign or subcontract its rights and obligations under these Terms. Users may not assign their rights without prior written consent.
21. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat.
22. Electronic Record
These Terms constitute an electronic record under the Information Technology Act, 2000 and rules made thereunder. No physical or digital signature is required.
PART E – CONTACT DETAILS
For questions or concerns regarding these Terms & Conditions:
Legal Name: Ambica Texofab
Brand: Chachan Stones
Email: chachanstones@gmail.com
Phone/WhatsApp: +91‑92555 88877
Address: Plot No. 2‑3, Shiv Shambhu Ind. Co‑op Soc, Near 64 Joganiya Mata Ji Mandir, Surat – 394002, Gujarat
GSTIN: 24ABXPK5004G1ZO